Privacy Policy

Lakewood Phone & Tech uses customer information to run repair jobs, communicate about approvals and status updates, process payments, and keep required business records.

This page explains what information we collect, how we use it, and what choices you have.

Depending on how you use the site or contact us, we may collect:

• Your name, phone number, and email address
• Device details, repair notes, and approval history
• Messages you send us by text, phone, or web interactions
• Service, payment, and warranty records tied to a repair ticket
• Basic technical request data collected by our hosting and infrastructure providers

We use the information we collect to:

• Diagnose devices and quote repair work
• Text or call you about approvals, status updates, and pickup coordination
• Process payments and keep service history tied to the correct customer and device
• Handle warranty questions, service disputes, fraud prevention, and recordkeeping
• Operate, secure, and improve the public website and the internal service workflow

If you text us first, ask us to text you, or provide your phone number during intake, we may use that number for service-related communication such as updates, approval requests, reminders, and follow-up questions about your repair.

Message and data rates may apply. Reply STOP to opt out of routine text communication.

We do not sell or share your mobile phone number with third parties for their own marketing.

We may share limited information only when needed to run the business, including:

• Website hosting, infrastructure, and security providers
• Payment processors and service tools needed to complete your transaction or repair
• Legal, tax, fraud, or law-enforcement obligations when required

We do not sell personal information as a marketing lead list or data product.

Our public site may generate standard technical logs such as IP address, browser type, referral source, and request timestamps through our hosting stack. We use that information for uptime, security, abuse prevention, and troubleshooting.

We keep service and transaction records for operational, accounting, warranty, and compliance needs, and we retain them only as long as reasonably necessary for those purposes.

• Call or text us if you want us to update your contact information
• Reply STOP if you want to opt out of routine SMS communication
• Ask us about the information we hold for an active or recent repair ticket

For privacy questions or service-related communication questions, contact us at:

• Phone: (732) 655-2355
• Email: [email protected]
• Address: 1001 W Kennedy Blvd, Lakewood, NJ 08701