Terms & Conditions

Last updated: October 2026

Repair Warranty

Duration

Repairs include a two-month limited warranty. The warranty begins when the repair is completed and runs for two calendar months. Warranty service or replacement performed during the warranty period does not reset or extend the two-month window.

What's Covered

The warranty covers only:

  • Parts we installed (replacement parts we supply)
  • Labor and workmanship for the specific repair we performed
  • Software work (updates, configuration, troubleshooting) only when the issue returns and it is reasonable to conclude it is very likely due to our work

Important: We only warranty parts we supply. If you provided parts for installation, warranty coverage applies only if failure is very likely due to our workmanship, not a defective customer-supplied part.

Coverage Standard: "Very Likely"

Warranty coverage applies only when the failure is very likely due to:

  • A defective part we installed, and/or
  • An issue caused by our workmanship during the repair

"Very likely" means it can be reasonably and probably attributed to our part or repair (not merely possible). Coverage is determined after inspection and testing.

Warranty Process

To request warranty service:

  • Bring the device back to our store for evaluation (in-store only; no mail-in warranty claims)
  • We will locate the original repair in our records and confirm it belongs to the original customer
  • Warranty evaluation and diagnosis is always free, even if the issue is ultimately non-covered

If covered: We will repair or replace the covered part or work at no charge.

If not covered: We will explain why and provide an estimate before doing any additional work.

Remedy

Once we determine an issue is covered (very likely due to our part or repair), the remedy is at our discretion:

  • We will repair or replace the covered part or work, or
  • We will issue a refund to the original payment method for the original customer

Non-Transferable

The repair warranty is non-transferable and applies only to the original customer associated with the ticket or receipt. If a different person brings the device in, the warranty does not apply unless we can confirm they are acting on behalf of the original customer.

What's Not Covered

The warranty does not cover issues that are not very likely caused by our part or repair. Common examples include (but are not limited to):

  • New damage after the repair (drops, impact, cracks)
  • Liquid exposure or corrosion when it is reasonable to assume it is causing the issue
  • Failure of a customer-supplied or third-party part (unless very likely caused by our workmanship)
  • Data loss (photos, contacts, messages, etc.)
  • Issues unrelated to the original repair or symptom
  • Work performed by another shop or device tampering after the repair

General Terms

Service Agreement

By using our repair services, you agree to these terms and conditions. We reserve the right to refuse service or update these terms at any time. We will communicate any pricing or service changes before proceeding with work on your device.

Approval Before Work

A non-refundable diagnostic fee applies per item. If you approve the repair, it comes off your bill. If the diagnosis turns out to be unusually involved, we will tell you before doing that work and quote it separately. The counter confirms the amount before any work starts. We will contact you with an estimate before starting any repair work. We will not proceed with repairs without your explicit approval of the quoted price.

Contact Information

For questions about these terms or our warranty policy, please contact us: